Terms and Conditions

The customer agrees to be bound by the sale agreement and accepts its terms and conditions (unless the customer has signed a separate formal purchase agreement with Electrical Zone Limited, in which case the separate agreement shall govern).

Formation of Contract

The agreement is formed only when the goods are dispatched by the seller.

Consumer Guarantees Act 1993

Where the buyer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply.

In the event the buyer is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Consumer Guarantees Act 1993, to the intent that no provisions shall any way limit the buyer's rights under the Act.

Errors or Omissions

The seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement.

While our best efforts are made to keep our stock levels and pricing accurate we cannot be responsible for any errors in stock levels and pricing. The seller will notify the buyer promptly of any error or omission discovered by the seller, and give the buyer a full refund.

Description of Products

The seller relies on information from its suppliers and product manufactures. Descriptions, illustrations and literature are therefore not binding on the seller. If the goods do not match the description on the seller's website, the buyer should inform the seller immediately so that the seller may take appropriate action. Electrical Zone can offer a full refund at anytime if the correct product is more or cannot be sourced at the price of the un-matching item. Electrical Zone is not required to send an item of higher value a full refund of original order is sufficient.

Delivery

The seller reserves the right to dispatch the buyer's order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the agreement as to any instalments already delivered. The buyer may cancel any undelivered instalments.

Out of Stock Products & Backorders

If a product is ordered but later found to be out of stock the seller reserves the right to put the order on back order and confirm a suggested ETA. with the customer. The customer may ask Electrical Zone to either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference refunded by Electrical Zone to the customer or if the E.T.A. is to far offer a full refund to the customer.

Faulty Returns:

• All Electrical Zone products specify the warranty associated with them, if no warranty is specified please check with Electrical Zone for warranty details.
• All hardware usually has a 1 year warranty or more.
• Faulty returns are covered by either Electrical Zone direct or the manufacture direct depending on the product. Electrical Zone will advise you of your warranty procedures when you fill in our return form or feel free to contact us and ask.
• If Electrical Zone handles the faulty return/replacement (80% of our products we handle all the replacements). All you need to do is fill in the return form and Electrical Zone will get back to you with return instructions and a return number.

Faulty Repair and Replacement

• Only items within their warranty period can be covered under warranty.
• Warranty period starts from the date of invoice (not time of delivery).
• Products outside of warranty period cannot be returned for repair or replace.
• Forward replacements, Electrical Zone does not do forward replacements unless you are a special commercial customer with trading history with Electrical Zone Limited #Special- faulty refunds. Are possible depending on the product and the warranty offered and also depending on how long you have had the item, in general faulty refunds on products will be accepted up to 20 days from invoice, however not all items can come back for faulty refund (faulty refunds are the decision of Electrical Zone Limited)

Shipping of faulty products or credits.

• The shipping or delivery of items for return for credit or fault to the returns team is the responsibility of the customer. Electrical Zone or the returns team will organise the return freight for the replacement product back to you. This is standard RTB (return to base procedure).
• If the wrong product has been supplied at Electrical Zone’s error e.g. you ordered a 8GB flash drive and received a 1GB flash drive. Then Electrical Zone will pay the return freight for you, this will be done by either courier pickup at your premises or posting a courier ticket to you or reimbursement of the freight cost at the same cost that was charged you to send the original item (depending on product and service team depends on what method above is used).

How to Process a Return or Credit

This is nice and simple just go to our Returns page, fill in the details on the returns form, then click submit. Our returns team will then organise a return number and details for returning the product for repair/replace or credit.

You will get a reply within 24 hours of sending (weekdays only) usual time to get a authorised RA number is 1-2 days. However some RA’s may take longer depending on the warranty provider and the reason for return.

N.Z. Warranties All our products are supplied by Over Seas Distributors so all warranties are supported Over Seas. On very rare occasions when the distributors are out of stock or a product has become obsolete and no more are available Over Seas. to replace your unit there will be a shipping wait for a replacement to come to the distributor from overseas. If no replacement can be sourced then either an alternative product or credit will be offered.

Seller's Liability and Maintenance Guarantee

The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required before purchasing and the seller is under no liability if they are not.

The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.

The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification, adjustment or over clocking.

The seller's liability under this terms and conditions and the warranty in this clause is confined to the buyer, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.

Force Majeure

The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this terms and conditions where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller's control.

Disputes and Proper Law

Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996.

The contract including these terms and conditions of sale shall be governed by New Zealand Law.